Privacy Policy
Last Updated: July 2026
Welcome to Bike Mechanic (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share while using https://bikemechanic.in/. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, contact our team, or use our bike servicing and doorstep pickup services.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and services.
Information We Collect
To provide reliable bike servicing and customer support, we may collect different types of information depending on how you interact with our website and services.
Personal Information
When you contact us or book a bike service, we may collect information such as:
- Full Name
- Mobile Number
- Email Address
- Pickup & Delivery Address
- Bike Brand
- Bike Model
- Service Requirements
- Appointment Preferences
- Customer Messages or Notes
This information helps us schedule services, communicate with you, and provide a better customer experience.
Technical Information
When you browse our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Pages Visited
- Date & Time of Visit
- Referral Website
- Session Duration
- General Location Information
This information helps us improve website performance, security, and user experience.
Booking Information
When you request a bike service, we may also collect service-related information, including:
- Requested Service Type
- Bike Condition
- Pickup Location
- Preferred Service Date
- Previous Service Requests
- Customer Communication History
This information allows us to provide accurate service recommendations and maintain service records for future assistance.
Payment Information
Bike Mechanic does not permanently store sensitive payment information such as debit card numbers, credit card numbers, CVV details, UPI PINs, or banking passwords.
Payments made through third-party payment providers are processed securely by their respective platforms and are governed by their own privacy policies.
How We Use Your Information
The information collected through our website and customer support channels is used solely to provide, improve, and manage our services.
We may use your information to:
- Process bike service bookings
- Schedule pickup and delivery
- Contact you regarding appointments
- Respond to customer enquiries
- Provide service updates
- Verify booking information
- Improve customer support
- Process warranty-related requests
- Improve our website and services
- Monitor website performance
- Prevent fraudulent or unauthorized activities
- Comply with applicable legal requirements
We only collect information that is necessary to provide our services effectively.
Cookies Policy
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.
Cookies are small text files stored on your device that help websites remember certain preferences and improve functionality.
We may use cookies to:
- Remember website preferences
- Improve website speed and performance
- Understand visitor behavior
- Measure website traffic
- Improve user experience
- Maintain website security
Most web browsers allow you to disable or delete cookies through browser settings. However, disabling cookies may affect certain website features and functionality.
Third-Party Services
To provide a better customer experience, Bike Mechanic may use trusted third-party services that assist with website analytics, communication, maps, and business operations.
These services may include:
- Google Analytics
- Google Maps
- Google Business Profile
- Email Service Providers
- Web Hosting Providers
- Website Security Services
These third-party providers operate under their own privacy policies, and we encourage users to review those policies before using their services.
Bike Mechanic does not control the privacy practices of external websites or third-party platforms.
Sharing of Information
Your privacy is important to us. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share limited information only when necessary to:
- Complete your requested bike service
- Coordinate pickup and delivery
- Process customer support requests
- Comply with legal obligations
- Protect our legal rights
- Prevent fraud or misuse
- Respond to lawful government requests
Any third-party service providers we work with are expected to handle customer information responsibly and only for the specific services they provide.
Data Security
We take reasonable administrative, technical, and organizational measures to protect the personal information you provide.
Our security practices include:
- Secure website hosting
- Limited access to customer information
- Regular software updates
- Malware monitoring
- Secure communication channels
- Data access controls
- Routine security reviews
Although we make every reasonable effort to protect your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security of information transmitted online.
We encourage users to protect their own devices and avoid sharing sensitive information through unsecured communication channels.
Our Commitment to Your Privacy
At Bike Mechanic, protecting customer privacy is a core part of our commitment to delivering professional and trustworthy bike servicing. We continuously review our privacy practices to ensure that customer information is handled responsibly, securely, and in accordance with applicable laws and industry best practices.
Whether you contact us by phone, WhatsApp, email, or through our website, we are committed to maintaining the confidentiality and integrity of the information you choose to share with us.
User Rights
At Bike Mechanic, we respect your privacy and believe you should have control over your personal information. Subject to applicable laws, you may request to:
- Access the personal information we hold about you.
- Update or correct inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for promotional communications at any time.
- Request clarification about how your information is collected or used.
- Report any privacy-related concerns or suspected misuse of your information.
To exercise any of these rights, please contact our support team using the contact details provided at the end of this Privacy Policy.
Data Retention
We retain customer information only for as long as necessary to:
- Provide requested bike servicing.
- Maintain service history for customer support.
- Process warranty-related requests.
- Meet legal, regulatory, or accounting requirements.
- Resolve disputes or investigate service-related issues.
Once personal information is no longer required for these purposes, we take reasonable steps to securely delete or anonymize it in accordance with applicable laws.
Children’s Privacy
Bike Mechanic’s website and services are intended for individuals who are legally capable of requesting motorcycle servicing and related services.
We do not knowingly collect personal information from children under the age of 18. If we become aware that personal information has been collected from a child without appropriate parental or guardian consent, we will take reasonable steps to remove such information from our records.
Parents or guardians who believe their child has provided personal information through our website may contact us so that appropriate action can be taken.
External Links
Our website may contain links to third-party websites or services for your convenience, including:
- Google Maps
- Social Media Platforms
- Google Business Profile
- Other informational resources
These external websites operate independently of Bike Mechanic and maintain their own privacy practices. We are not responsible for the content, security, or privacy policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business operations, legal obligations, or website functionality.
Any updates will be published on this page along with the revised “Last Updated” date. We encourage visitors to review this page periodically to stay informed about how we protect and use personal information.
Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below.
Bike Mechanic
📍 Address
Shop Number 6,
Opp. Kalptaru Harmony,
Near Kaspate Corner,
Wakad, Pune – 411057, Maharashtra
📞 Phone
93222 71467
🌐 Website
We aim to respond to all privacy-related enquiries as promptly as possible.
Frequently Asked Questions
What personal information does Bike Mechanic collect?
We may collect information such as your name, phone number, email address, service location, motorcycle details, and booking information when you contact us or request our services.
Does Bike Mechanic sell my personal information?
No. Bike Mechanic does not sell, rent, or trade customer information to third parties for marketing or commercial purposes.
How is my personal information protected?
We use reasonable administrative, technical, and organizational security measures to help protect your information from unauthorized access, misuse, or disclosure.
Can I request deletion of my personal information?
Yes. Subject to applicable legal obligations, you may request that we delete or update your personal information by contacting our support team.
Do you use cookies on your website?
Yes. We use cookies and similar technologies to improve website functionality, analyze visitor behavior, and enhance the overall browsing experience.
Do you share my information with third parties?
We only share information when necessary to provide our services, comply with legal obligations, or work with trusted service providers who assist in operating our business.
How long do you retain customer information?
We retain customer information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and maintain appropriate business records.
How can I contact Bike Mechanic regarding privacy concerns?
You can contact us by phone, email, or WhatsApp using the contact details provided in this Privacy Policy. Our team will be happy to assist you with any privacy-related questions or requests.
Final Legal Notice
This Privacy Policy is intended to explain how Bike Mechanic collects, uses, stores, and protects customer information when you visit https://bikemechanic.in/ or use our services. While we are committed to maintaining responsible privacy practices, this policy does not create any contractual rights beyond those provided under applicable laws.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.
By using the Bike Mechanic website or requesting our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you have any questions regarding your privacy or personal information, please contact our support team before continuing to use our website or services.